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Monday - Friday: 6:00 a.m. to 6:00 p.m. PST
Saturday & Sunday: 6:00 a.m. to 3:00 p.m. PST
Monday - Friday: 6:00 a.m. to 5:00 p.m. PST
Saturday & Sunday: Closed
We ship to any state in the US as well as Southern Canadian Territories. We have a flat rate shipping fee and ship many of our lines with no duty and brokerage fees. For a list of brands with no duty and brokerage fees, please click here. We ship via FedEx/UPS ground service. If you need a product more quickly, please contact our customer service team to discuss expedited shipping options (expedited shipping is not always possible).
We offer free shipping on many brands. For all other lines, for orders under $49 we have a flat rate of $15 when shipping within the US and Canada. Orders shipped to Hawaii and Alaska incur a fee of $50 on any order. The $50 fee is in addition
to the $15 flat rate for orders under $49. For orders shipping to Canada, the customer is responsible for all duty, brokerage and taxes unless the manufacturing line is part of our Preferred supplier list. Please click here to view Preferred Suppliers for Canada.
The only exceptions to our free shipping policy are shipments going to Hawaii and Alaska, and freight shipments. Orders going to Hawaii and Alaska have a $50 flat rate regardless of brand and order size. This fee cannot be waived. Items that we know are shipping via truck incur a $75 flat fee for shipping. This covers residential delivery and lift gate service. This fee will reflect in your shopping chart if applicable.
At this time, we are only shipping within the US and Southern Canada. We do not ship internationally.
Our Delivery Incentive program is something we offer on specified lines. Based on average lead times, we commit to getting orders delivered within a specified number of days. If we miss the delivery commitment, we offer a $25 refund on the
order. Please click here to view more details about our delivery incentives, and check the product page for the delivery offer on the product you are interested in.
1StopLighting cannot be held responsible for missing deliveries once FedEx or UPS indicates that the shipment has been delivered. If this occurs, please first check with neighbors and around your home. Then contact FedEx or UPS to file a
We are only able to ship UPS or FedEx. We cannot ship USPS at this time.
We cannot ship to PO Boxes at this time. A physical street address is required for shipping. We cannot be responsible for delays in shipping due to invalid delivery address entries.
If you return an order and you paid shipping fees for our standard flat rate, expedited shipping or Customs fees, the shipping fee will not be refunded.
Some fixtures are too large to ship via UPS or FedEx. These items must ship freight truck. Any item/order shipped via truck is not eligible for expedited shipping or our Quick Delivery commitments. Truck shipments generally take 2-3 weeks for delivery. 1StopLighting does not always know when an order will ship via truck as it is up to the manufacturer's discretion. For truck shipments, the carrier will contact you to schedule a delivery appointment.
At this time, we do not require a signature for delivery. If you would like your order to be shipped with a signature required, please call us to place your order. Orders are not shipped with Signature Service unless requested or UPS/FedEx requires it for your area.
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