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Monday - Friday: 6:00 a.m. to 6:00 p.m. PST
Saturday & Sunday: 6:00 a.m. to 3:00 p.m. PST
Monday - Friday: 6:00 a.m. to 5:00 p.m. PST
Saturday & Sunday: Closed
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We know it can be hard to determine if something is the right fit from a few pictures online, that's why we're happy to take returns on most orders. Below you will find the steps to our returns process, along with frequently asked questions.
If you are ready to initiate your return request, click here.
If you received damaged product, visit our replacement policy page. Click here to Request a Replacement.
You first need to file a return request here or login to your account and go to the "My Orders" section. After filing your request, we will provide you with instructions via email. In many cases, instructions will be sent within 24 hours, but some brands may take up to 5 business days to issue the RGA (return authorization) number, and then we will email you the return instructions.
If your brand qualifies for free returns, we will issue prepaid labels and include those in your emailed instructions (please note that not all orders or brands qualify for free returns. See list of brands included in our FREE return program in the FAQ below). For all brands not included in the Free Returns Program, or for orders shipped via Freight Truck, you will be responsible for shipping fees back to us.
After reviewing the instructions provided to you, prepare your products for shipment by making sure the merchandise is in its original packaging. Products that have been installed or altered are not eligible for return. Please read the conditions list below for further details.
Once your product is ready for shipment, you can take it to a local carrier facility and drop it off if using one of our prepaid labels (usually FedEx). If shipping the item back yourself, we require a trackable method (UPS or FedEx). Please ensure that the "RGA" number provided with the instructions is on the return label (please do not write on the actual box). Please provide us with the tracking number of the shipment using this form OR send us the tracking number and original order # to email@example.com.
Once the merchandise is received back at the warehouse, it will be inspected. Upon inspection approval, you will be refunded and notified via email. We estimate credit will be issued within 5-10 business days from the day the item is received back.
Important: To ensure a full refund, please make sure the following conditions are met.
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